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Customer Experience Management (CEM), Journey, Map (CJM), Strategy
 
 

What is Customer Experience?

Consciousness & Customer Experience

 

 

 

       

 
 
 
 
 
 

Customer Experience Management (CEM), Journey, Map (CJM), Strategy

dreamstimefree_916710

Social Media and the Contact Center


If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d your favorite music performers to view road schedules. But what business opportunities are there around Social Media, and how do you integrate it into your contact center; to be a media contact center channel for interaction?

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360ViewofCustomer

Get a 360' View and Vision of your Customer Relationship


Customers today have innumerable choices and high expectations. Attracting customers on the strength of product or service differentiation is becoming harder and harder.

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socialmedia

Social Media and the Customer Experience


Twitter and Facebook are playing an incredible role in bringing companies closer to their customers than ever before.  It is now a fact that to get your business right you need to get your customer experience to be the right one.  Otherwise, you may be playing disaster recovery in a world that is one click away from a social media disaster. 

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dreamstimefree_1096397

What's Love Got to Do With "It" - How Employees Impact Customer Experience

Do your customers love your company or brand experience?  Is it a WOW experience or a WTF (What's That For?:) kinda journey?  A great customer experience is a key indicator of the continual success of a brand.

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powerfultools

Powerful Tools and Strategies for Enhanced Customer Experience

In the current customer-dominated economy, your brand strength depends on how better you are than your competitor in delivering customer experiences.

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dreamstimefree_716794

Listen to the Voice of Customers Experiences

Are you really able to hear what your customers are saying about you?  Not only to you, but to the world in general? How well do you know, not just their voiced needs but their unexpressed needs as well? Being insightful of the said and unsaid needs of your customers is critical to creating superior value for them. Voice of Customer (VoC) is a systematic and cyclic approach that brings you closer to these customer needs.

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