HR-Training
Consciously we express anxieties in a variety of unconscious ways. We also measure our experiences in a variety of ways. How they evoke, communicate and connect to us emotionally is one way. Is it pleasing, satisfying, fun, happy, sad, miserable, etc.? Emotional Quotient/Intelligence (EQ-i) is all about our ability to understand emotions and act appropriately.
While speaking at a conference in Egypt, a fellow speaker recounted the story of calling a company and it was “just bad service” "So I asked her where she was (since she sounded like she was from India). She said she was located nearby in a call center in New York."
Do your customers love your company or brand experience? Is it a WOW experience or a WTF (What's That For?:) kinda journey? A great customer experience is a key indicator of the continual success of a brand.
Creating magic moments for your customers each time and every time is possible. We have great leadership examples, be it the exemplary Zappos.com culture, Starbucks or Amazon.com,
