There is a lot of buzz going around with social media and customer experience these days. Busy people, are buzzing to build communities, with sticky strategies that capture the hearts and minds of customers. The use of platforms, voice of the customer (VOC), analytics, software integration, etc., is huge.
Social Media
Flyswatters vs. Beekeepers - Bee Social :)
Social Media and the Contact Center
If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d your favorite music performers to view road schedules. But what business opportunities are there around Social Media, and how do you integrate it into your contact center; to be a media contact center channel for interaction?
Eight Questions for Social Media Enabled Contact Experiences
Twitter and Facebook, along with LinkedIn and a ton of other social media sites offer insights into the day to day, and minute to minute, important as well as trivial issues about people, places and things.
Social Media and the Customer Experience
Twitter and Facebook are playing an incredible role in bringing companies closer to their customers than ever before. It is now a fact that to get your business right you need to get your customer experience to be the right one. Otherwise, you may be playing disaster recovery in a world that is one click away from a social media disaster.
